Main Act Artist · Support
Bring the page.
Leave with a report.
Choose the kind of help you need. Main Act will turn it into a safe, specific report you can review before anything opens in your mail app.
Support is not monitored for emergencies. Never send a password, authentication code, recovery code, full payment-card number, or private recording unless we arrange a secure transfer.
01 · Choose a topic
What do you need help with?
Choose one report type. Nothing is sent, and no mail app opens, until you review the prepared draft.
02 · Prepare the report
Page. Problem. Proof.
Name where it happened, explain the gap, and attach only the evidence needed to verify it. This three-part recipe works for bugs, billing, access, accessibility, privacy, and factual corrections.
01 · Page
The exact route, exercise, charge, or control.
02 · Problem
Expected result versus what actually happened.
03 · Proof
Safe steps, receipt ID, or primary source.
Choose a topic to build the draft.
The report will appear here for review. Choosing does not copy, open, upload, or send anything.
Choose a topic03 · Share safely
Useful detail. No secrets.
A page, a precise problem, and bounded proof are usually enough. Remove anything we do not need.
Account access
The account email (never the password)
The sign-in method you used
The exact error and when it appeared
Billing or refund
Purchase platform: web, Apple, or Google
Receipt or transaction ID if available
Charge date, never a full card number
Product issue
Exact page or exercise URL
Device, OS, and browser/app version
Steps, expected result, and what happened instead
Correction or accuracy
The exact page and claim or interaction
What appears wrong and why
A primary source or reproduction steps when possible
Privacy or data
The account email if relevant
Which right or product control you need
Country or region only if it changes the request
Accessibility barrier
Assistive technology and version
The control or content you could not use
What would let you complete the task
Never include
Password, verification code, recovery code, or secret key
Full payment-card or bank-account number
A private audio file, student roster, identity document, or sensitive file unless a secure method is agreed first
04 · Self-service
Use the direct route when it can finish the job.
Membership changes, privacy details, account deletion, and service terms each have an owned destination. Sign-in may be required for account controls.
Manage membership
Review access, update payment, pause, resume, or cancel from the account route.
Open accountPrivacy
See what Main Act stores, where it goes, and how to request access or export.
Read the policyDelete your account
Review what deletion removes and handle any active subscription separately.
Review deletionBilling and terms
Read plan, renewal, cancellation, payment, and service boundaries.
Read the terms05 · What happens next
We aim to reply within two business days.
Billing, identity, provider, or account-cleanup requests can take longer. If they do, the reply should say what is waiting and what information is still needed.
Support route reviewed August 31, 2026. A reply uses an @mainact.app address and should never ask for your password, authentication code, recovery code, or full card number.
01 · Send
Review the recipient, subject, and sensitive details before sending.
02 · Receipt
Your sent folder confirms the message left your email account.
03 · Resolve
Keep replies in one thread so page, problem, and proof stay together.